30 Days, No Worries Returns
If you receive a faulty or incorrect item or item that is not as described on our website, we will happily exchange or refund the item within a 30-day time period. Please contact us at firstname.lastname@example.org as soon as you receive your delivery. We only replace goods that are faulty on arrival. We will replace your item in time for your party or we will refund your purchase. We will also organize the return of the faulty or incorrect item. Please ensure you return the item unused with all the original packaging intact and in the condition in which you received it without any missing parts of the product or packaging.
(Just to let you know, sometimes styles can change without notice due to a change in the manufacturer's production. These changes are usually slight, for example: a change in the placement of crystals on a handmade Venetian mask. These type of production changes are beyond our control and manufacturers do not notify us when they occur.)
It Doesn't Fit. I've Changed My Mind.
Costumes don't look like regular clothes, and they don't always fit like regular clothes. If the size, you ordered is incorrect or you've changed your mind we will exchange your costume for a different size or item. Please follow these easy steps:
Request your exchange within 48 hours of receiving your delivery.
Return your item unused in the original condition with all of the original packaging intact. If there is any part of the item or packaging missing, damaged or showing signs of having been worn will not exchange your item.
We will ship your replacement item when your return item has been received and processed.
Shipping costs are nonrefundable, and you will be responsible for the shipping costs of the return and replacement items.
Fastest Way to Exchange
If you need to swap it fast, the quickest way is to place a new order and then follow the easy steps above for a refund on your original purchase.
It's All About Hygiene
There are some items that for hygiene reasons we simply will not exchange or refund. We think you will be reassured to know we do not accept returns on the following items unless they are faulty: teeth and fangs, eyelashes, wigs, moustaches, beards and any fake hair items, hosiery, underwear, contact lenses, masks.
Special Orders Just For You
We are happy to order special items and bulk orders for you. Please email email@example.com to discuss what you need. We do not accept returns or exchanges on special or bulk orders we have specifically ordered in from our suppliers just for you.
Standard Australia Post
Shop Online $149.00 AUD and over = Free Shipping
Standard Australia Post Flat Rate $8.99 AUD For Orders under $149.00 AUD
Express Australia Post:
Australia Post Express Post $14.99 AUD
These services are to all Australian Capital cities* and most regional centers when you order by 2pm Brisbane time.
*You may select Free Pick Up in Brisbane Store, or we use Express Post, Standard Post and Fastway Couriers to ship our retail costumes and accessories. We ship the same day for items in stock where the order has been placed by 2pm Brisbane time. Express Post offers next day delivery to addresses within their Express Post network, including Brisbane, Sydney, Melbourne, Adelaide, Hobart Area and Perth CBD. Standard Delivery by Fastway Couriers & Australia Post is available to 25 major metropolitan and regional centers and takes 2-4 days, with 7–10-day delivery to WA.
Copy and paste this post code: '4102' into the From Box on the Australia Post website.
Online Exclusive Products Shipping Information
Order before 11:00pm for same day dispatch.
Australia Post Express Post $14.99 AUD
Australia Post Standard Post $8.99 AUD
Click & Collect in Brisbane Store $12.99 AUD
For Online Exclusive Products we use the services of Star Track. This is generally overnight to metropolitan areas, however, please note this is not guaranteed overnight service. Regional areas take additional time and bulky items are shipped with Toll and this service generally takes 2-4 business days for delivery. Online Exclusive Product orders before 12pm are shipped the same day.
Free Pick up from +$149.00 In Brisbane option available, select when you checkout!
Shipping Rate For Hire Items:
HIRE COSTUME ITEMS TO SEND: $360.00 Including: $300.00 refundable bond when hire items are returned, plus $60.00 shipping including return.