30 Days, No Worries Returns

If you receive a faulty or incorrect item or item that is not as described on our website, we will happily exchange or refund the item within a 30-day time period. Please contact us at info@disguises.com.au as soon as you receive your delivery. We only replace goods that are faulty on arrival. We will replace your item in time for your party or we will refund your purchase.  We will also organize the return of the faulty or incorrect item. Please ensure you return the item unused with all the original packaging intact and in the condition in which you received it without any missing parts of the product or packaging.  

(Just to let you know, sometimes styles can change without notice due to a change in the manufacturer's production. These changes are usually slight, for example: a change in the placement of crystals on a handmade Venetian mask.  These type of production changes are beyond our control and manufacturers do not notify us when they occur.)

It Doesn't Fit. I've Changed My Mind.

Costumes don't look like regular clothes, and they don't always fit like regular clothes.  If the size, you ordered is incorrect or you've changed your mind we will exchange your costume for a different size or item. Please follow these easy steps:

• Request your exchange within 48 hours of receiving your delivery. 

• Return your item unused in the original condition with all of the original packaging intact.  If there is any part of the item or packaging missing, damaged or showing signs of having been worn will not exchange your item.

• We will ship your replacement item when your return item has been received and processed.  

• Shipping costs are nonrefundable, and you will be responsible for the shipping costs of the return and replacement items.

Fastest Way to Exchange

If you need to swap it fast, the quickest way is to place a new order and then follow the easy steps above for a refund on your original purchase.

It's All About Hygiene

There are some items that for hygiene reasons we simply will not exchange or refund.  We think you will be reassured to know we do not accept returns on the following items unless they are faulty: teeth and fangs, eyelashes, wigs, moustaches, beards and any fake hair items, hosiery, underwear, contact lenses, masks.

Special Orders Just for You

We are happy to order special items and bulk orders for you.  Please email info@disguises.com.au to discuss what you need. We do not accept returns or exchanges on special or bulk orders we have specifically ordered in from our suppliers just for you. 

Disguises Costumes Australia

PO Box 2326

Brookside Centre QLD 4053